paintnhardware.com Return Policy
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Any claims regarding missing products or accessories shipped along with the product will not be entertained post this period.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as construction chemicals, books, certain paints with a short shelf life etc. cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Tinted paints - Most Colours are tinted against order and are tailor made for that particular order.
How to recognise a tinted paint can ?
A tinted paint can will usually have a sticker specifying the shade ordered stuck on to it.
If in doubt, please email us a photo of the can at : venkateshwara.traders@gmail.com and we will get back to you within 1 working day.
- Gift cards
- Downloadable software products
- Hand Tools
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed after deduction of applicable transaction charges (usually 2 to 5%), and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at venkateshwara.traders@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Such replacments are subject to manufacturer warranty and manufacturer replacement policy. The time taken to replace the item could be any where between 1 week to 15 days. If you need to exchange it for the same item, send us an email at venkateshwara.traders@gmail.com and send your item to: 712, Modi Hospital Road, West of Chord Road, Mahalaxmipuram Bangalore Karnataka India 560086.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 712, Modi Hospital Road, West of Chord Road, Mahalaxmipuram Bangalore Karnataka India 560086.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs.5000.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cancellation before Shipping
It is possible to cancel an order before it has been shipped through the My Account page. Any such orders will be refunded according to the refund policy stated above.
Contact Details
paintnhardware.com
712, Modi Hospital Road,
West of Chord Road, Mahalaxmipuram
Bangalore 560086
+919036092531
venkateshwara.traders@gmail.com
Last Edited on 2015-03-08