Delivery and Shipping Terms

A 3rd party vendor has been contracted to perform your delivery service. In order to ensure that your delivery is successful, your participation is needed. Below are answers to commonly asked questions about our deliveries :

When will I receive my delivery?

Your Estimated Delivery Date is usually with 2-7 Working Days of receiving your confirmed payment. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. The estimated date is calculated considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address .

When placing your order, we consider these factors when calculating the Estimated Delivery Date :
  • Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4hrs and some may take up to 5 days.
  • Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.

When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your area. Deliveries will be made between the hours of 8am and 10pm on the delivery day you select. The delivery company will call you prior to the scheduled delivery and will provide you with an approximate time window. The delivery company will make every effort to deliver within the time window provided.

How to prepare for your delivery?

The Delivery Company has been contracted to perform the delivery service to one room of choice at the delivery address. If the delivery cannot be made to this room, the transporters will place your products in an alternate room at the same address. Please make sure there is adequate access and space to complete the delivery – prior to delivery ensure that there is adequate room to make the delivery considering hallways, staircases and elevators. The package will be sent by the the most reliable and fastest courier to your address. Hence, no requests need be made for faster delivery. After confirmed payment, there will be no provision for order cancellation or returns, unless conditions for return are met as per our return policy.

Who needs to sign for my delivery?

Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and us. Neither us nor the 3rd party Delivery Company that has been contracted by us to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise. 

What am I responsible for upon delivery?

Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us at +919036092531 within 24 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our Return Policy.

What additional fees may apply?

There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery.[For example, if you need a specified time window, your address is not tractor trailer accessible, you were not available for your scheduled delivery, delivery not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.

What Happens if your package is not delivered ?

There may be a situation where your package might not get delivered in the 1st attempt for various reasons such as your address is not accessible, the courier was unable to contact you, you were unavailable at the time of delivery, natural calamity etc., the courier will make 2 more attempts to deliver the package. If, even after 3 attempts the parcel is still undelivered, then the parcel will be Returned to Origin (RTO). In such cases the forward and the return freight charges will have to be borne by you, the buyer. The charges will be deducted from the order value and the remaining amount will then be refunded to your payment method.

Your package & Insurance

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

Packages with value > Rs. 5,000.00 are INSURED against in-transit damage. In case of damage or loss of your package in transit, the damage claims will be made with the insurer. However, the settlement for damages will be made only after the insurer approves the claim. This process could take up to a few days, but rest assured that your damage claims will be settled once we get the appropriate approvals.  

Damage claims for packages with value < Rs.5000.00 can also be made. For this, you will have to click the following images

  • Unopened Package with Label.
  • Video of the unboxing
  • Images of damaged materials  

The above images will have to be sent to us by email @ within 24 hours of receipt of the package along with the order details. The damage settlement will be at the discretion of the courier, but rest assured we will push for a fair settlement. 

Having said the above, you will rarely encounter any such situations and we assure you of our best services. Looking forward to a fruitful partnership.

Yours Truly

C/o Shree Venkateshwara Traders, 712, Modi Hospital Road, West of Chord Road, Mahalaxmipuram, Bangalore 560086


Last Edited 2022-08-01